Frequently Asked Questions

A hidden kingdom where magic waits around every corner

Tickets Now On Sale

Step into a kingdom filled with enchantment, where adventurers follow a magical map on a mesmerising journey this spring.

Meet whimsical creatures, embark on interactive quests, and experience a spring adventure unlike anything you’ve ever imagined, all while enjoying relaxing lakeside views, delicious treats, and fun for the whole family.

Frequently Asked Questions

To ensure you have the best possible experience, we’ve compiled everything you need to know before buying tickets and attending our event.

When and where does the event take place

The event takes place select days from the 28th March – 18th April 2026 and is located at Partridge Lakes, Culcheth, Warrington, WA3 4AQ. 

Yes, there will be no entry without a ticket and tickets will not be purchasable at the gate. Tickets for 2026 are on sale now here

Yes, the event is wheelchair and pram friendly.

However, please note that it takes place outdoors, the paths are a mix of stone/gravel & wood chip, they might be a bit bumpy and wet due to the outdoor nature of the event. There is one steeper uphill slope that wheelchair users may need assistance to navigate.

You can stay updated by subscribing to our mailing listfollowing us on tiktokfollowing us on instagram and regularly visiting our website for news, announcements, and updates.

Springland is designed to be suitable for all ages and is a family friendly event.

No, mobile tickets are acceptable. Please be ready to show these at the gate for Apple users you should also be able to add these to your Apple wallet. 

General Enquiries

This section covers common questions about Springland, from what to expect to how to make the most of your visit. 

Is Springland the same place as Halloweenville

Springland is at Partridge Lakes in Warrington which is the same venue as Halloweenville , however the Springland route is in a different area of Partridge Lakes to Halloweenville and the Easter Trail in 2025.

Outside food and drinks will not be allowed at Springland, but we’ll have a variety of food and beverage options available for purchase.

Yes there is, however parking is limited so we encourage families to share cars and locals to walk up where possible. Due to the hours of this event there is no charge for parking and you do not need to purchase a separate ticket. 

You are welcome to arrive early to site, but we please ask you to only enter the quest within 15 minutes of your booking slot.

Absolutely!

Feel free to take photos and capture the magical moments. Don’t forget to share your photos on social media using our event hashtag #springland

Yes, there are plently of hotels and camp sites for campervans if you have one.

The 2026 Springland Event will have a closing time of 10pm.

Yes. There will be toilets available at the event, with baby-changing facilities located in two of them. One is in the main café area, and the other is near the event space.

Booking Enquiries

Here’s everything you need to know about purchasing tickets, understanding our pricing, and securing your spot at our event.

I can no longer attend, can I pass my tickets on to family/friends?

Yes, we are more than happy for you to pass your tickets on to a member of your family or friends if you cannot use them. Please be aware that every ticket has a unique bar code that is scanned at departures so you will need to ensure they have the ticket printed out or on their phone.

In the event of rain, subject to no flooding or danger to guests the event will be on.

In case of inclement weather, we advise dressing appropriately and bringing umbrellas. However, please check emails, website or social media channels for any last-minute updates.

Where we have to close the venue, we will offer to move your tickets or refund if no suitable date is available, however this is only in the case where we have to close the venue.

No refunds are available for the event, you are welcome to gift your tickets to friends and family although we recommend you do not purchase tickets aside from the official website or people you know.

Unfortunately scams are common on Social Media and we will not be able to honour tickets bought from third parties.

While we don’t offer discount codes, we highly recommend keeping a close eye on our official social media channels. We frequently run competitions and giveaways for a chance to win free tickets or other exclusive Springland experiences.

Make sure to follow us to stay updated!

You will need to provide acceptable documentation proving that the person you are caring for has a disability and requires assistance includes: DLA, PIP, Attendance Allowance, valid blue badge, Access card with the +1 symbol.

No worries! You can easily retrieve your tickets by visiting this link and entering the email address used for your purchase. Follow the instructions to have your tickets resent here

Event Enquiries

This section covers common questions about Springland, from what to expect to how to make the most of your visit. 

Is the event dog friendly?

Yes! We love dogs at Springland. We just ask that they are kept on a lead at all times and that you clean up after them. Please note we also have live animals and when you are walking through this section there will be a separate path to keep dogs a safe distance for the wellbeing our farm animals. 

Yes there is, however parking is limited so we encourage families to share cars and locals to walk up where possible. Due to the hours of this event there is no charge for parking and you do not need to purchase a separate ticket. 

Yes! There will be alpacas, that you can pet and feed. 

We anticipate the walk to last 45 minutes however average time spent on site is normally 90 minutes. You are welcome to arrive earlier or stay later for food and drink.